Lisa was great we loved our trip to Italy. All details were wonderfully organized. Hotels were excellent and the daily gelato was a delight.
Please forgive how embarrassingly late this is, but so often I’ve been thinking “I have to email Lisa ...” and say
for all the myriad of little details you took care of that made our Feb/March holiday go so smoothly. There were a LOT of details you sorted out for us, and advice you gave about things like Uber and laundry and car rental and tipping and Amtrak and currency, and all the countless little extra questions you fielded so patiently.
As much as the travel industry is becoming a DIY dream with Air BNB and Expedia and TripAdvisor and all that, I am a firm convert to the benefits of working with an agent who has a grasp on the bigger picture, and I am grateful that you have been so consistent in the service you have offered my family in travel planning.
Thank you, Lisa, it was a wonderful holiday, and made so much better knowing you were behind the scenes if we needed you.
PS The app was great – love it! so convenient on and offline.Jenni & Mark
Thank you for all you did to give us the trip of a lifetime. It was an adventure a day. I have already given your name to 2 people!
We hope to travel afar again someday soon!Barbara and Marc
I just wanted to thank you very much for helping John with the wheelchair, Kate and Arnie and myself get home under difficult circumstances. It is so nice to know that there is someone out there that you can call and say “help”. I saw people standing in line ups and wandering around the airport late Wednesday night not knowing what to do, and I decided to find a hotel room (the last room) and spend the night and call you in the morning....and viola, you took care of me....and Kate and Arnie.... and you got us all home effortlessly. For that, thank you.
We appreciate you.Donna
We struck gold. Think we got the best unit on the resort. For your future guests you got to ask for unit 14!
It is the closest to the beach and very private
Has been hot and humid and today it rained in afternoon with a good thunderstorm.
Going to rent a scooter tomorrow if weather is good.
Food and wine very expensive but unit has a bbq so we have been using that.
People very friendly
Thanks for sending us here!!Barb
What a great resort! Customer service excellent everywhere throughout the resort. Very organized for mass check in and check out which they have to be, such a huge resort. The gentleman who took care of our room was phenomenal! Very personable, never out of anything and new towel art every day. Food was fantastic! Gym was well equipped. 25 minute walk into Bucerius. Great little village. Would definitely explore it more on future visits.
Safe on time flights so that is what matters.
Thanks again!Lori Taylor
Our vacation was great. The resort was absolutely FANTASTIC!!! I would return in a heart beat (and we have already discussed how Mexico isn’t usually my first choice).
The room was stunning, the restaurants were fantastic (I think there were 6??? Of which 3 were spectacular and the other 3 were ok (still better than Secrets Huatulco), the beach and water were perfect.
I was really impressed with their gym and what they offered for fitness classes (I teach fitness and like to work out when on vacation). They offered 6 classes a day!!! Yoga, spin, bootcamp, etcCharlene Wharton
It was truly a trip to remember and we had a great time! Thank you (Lisa) for all your hard work to get us on our honeymoon! Now we are busy back at work saving and hopefully planning another trip in the not too distant future!Marilyn M, Victoria, BC
Thanks for all your help Lisa! We had a very good, relaxing time. Really liked the Aston Maui Hills Complex. Great room, 2 bedroom, 2 lanais and very peaceful. In the future, I would ask for a 2nd floor unit so that hopefully I could get a view of the ocean. We really appreciate the great service you gave us on such short notice, you made it all possible! I’ll be contacting you for future trips!Neal I, Vancouver, BC
Dear Lisa, First of all thank you for arranging for a refund from the one hotel that turned out to be not up to par. But .!!!! that was the only hitch in the entire holiday. You did an amazing job arranging everything for us. Stan and I were thrilled with everything. Hotels great... Boat awesome.... First class all the way. Thanks to you we just sat back and enjoyed. We had fun on the boat and were very pleased with their service and excursions. Just the right pace. We saw so many interesting things and learned so much. Once again thank you, as we really appreciated all you did to make this a.a very enjoyable holiday. We will definitely contact you when ready for the next trip.Bev and Stan
Norman and I want to thank you so much for the wonderful cruise we just experienced. Thanks to you there was not one detail that had been overlooked and it was so comforting to know that all we had to do most times was just show up and we were taken care of. The whole cruise was wonderful and I can surely recommend Viking without hesitation. Thanks again for the fantastic experience.Heather and Norman F, Kimberley, BC